Nick Cifuentes

Facebook will soon be allowing you to promote your Business (Fan) Page by using text messaging to allow users to Fan your Facebook Page - all by asking people to text the name of your page (www.facebook.com/xxxxxxxxxxxx) to 32665 (which spells ‘FBOOK’ on your phone) to become fans.

At this time, the feature is still in a beta mode, and has not yet been enabled for every Page admin yet. And another hitch in the process for Fans to successfully ‘join’ your Page, is that users need to have setup their mobile phone to receive texts from Facebook, which can be done on the settings page in your account.

Mobile Fan-ing

Even though this is not public at the moment, and is still in a beta mode, the possibilities could be endless for brands to better connect to future fans. Imagine being at a rally, concert event, a boardroom, a ballpark, and you ask people to take their phones out and send a simple message through texting via a mobile device.

Exactly.

Take that scenario inside your marketing department for a moment, and you include a prompt in brochures, commercials, websites, print ads, etc. Opening up this ‘quick’ engagement possibility for users could create a massive influx in growing your Fan count on your Page.

Going one step further, once a user is engaged with a brand through the mobile platform, users will receive a brand’s status updates via text message to their phone. After receiving the update through the phone, you can then respond and comment directly through text messaging. This process is entirely conducted by phone, without touching a computer. As this feature’s publicity grows, you can imagine what level of engagement you are able to produce!

Even though this has not gone live for everyone just yet, it will have a huge impact on the Facebook community once it does. We’ll keep you up-to-date as information becomes readily available.

Facebook made a bit of noise last week when they introduced the new Business Pages layout. Then, several days later, made changes to the Home page of all user profiles, and integrated a ‘Twitter’ like wall stream - Facebook’s strategy in building out a more real-time conversation tool.

As usual, when Facebook decides to make changes, your entire office, your close friends and other random people you might see throughout the day - they all have something to say, and I am sure you’ve heard the complaints already. However, I am here to bring calm to the storm…rest assured, Facebook is making a very intelligent change in status here. And most importantly, businesses will be able to flourish greatly from this move.

When it comes to the new business pages - it will now look and function much like personal profiles, offering stronger brand connections via the wall stream, which now takes center stage. When a fan comes to your page now, the very first page they look at is the ‘wall stream’. On this page, businesses that create content often, will thrive in this new environment. As a brand, the wall stream page will gather content and post information about the page and posts by the page itself. Also, content shared by you, links, photos, videos and short text updates via the status updates, and posts by your fans left for you - all now show up in the wall.

In this update, which is really the holy grail here, the wall updates you post will publish to your Fans’ news feeds, and posts by your Fans will go to their friends’ news feeds as well. So, think about this a second - the more content you are able to place and create in your channel, the more you engage with your fans, in turn, the more people you will be able to reach constantly. A single status update of your business profile seeds through Facebook into your fan’s news streams. Now, all their friend’s see this, and can ‘like’ or ‘comment’ on the update, and possibly go one step further and become a Fan of the page.

The wall stream will be a large key in driving attention to your page - use it wisely! You are familiar with how Twitter works, Facebook is integrating the same concept using this wall stream - homepage stream. The more frequency of status updates on your page, the more chance you have to stand out with your fans in the Facebook stream.

When it comes to the layout of the page, Facebook rid themselves of the long ‘leaderboard‘ layout, and moved to a tabbed layout - exactly how your user profile pages now function. And now, when a fan goes to your business page, they are defaulted to the Wall tab, so that fans can see the most recent added content to the page. And for non-Fans that visit your page, you can set a default landing page within your business profile page.

With the ability to send new potential fans to your business page, you can highlight a specific default tab to send them to that might have the most appealing or interactive elements within your page. This will allow users to better promote different portions of their page by driving ad traffic or new fans to certain sections of your profile. By driving potential fans to landing pages within Facebook, you can dramatically grow your fans and leads that ultimately improve conversion rates.

If you are running a specific campaign, or have a new application, event, or interactive element on your page you want new users to connect with - now you can easily create that conversion path for the user.

Some interesting analytics were also integrated into new business pages. Facebook now allows you to track video views, comments posted, news feed posts viewed, and this is all in addition to page views and unique views. And even better, all this data is exportable via CSV sheets.

New Design Makes Advertising on Facebook Irresistible

Facebook is clearly trying to drive more advertisers to use the platform, and it makes a lot of sense now with Facebook allowing you to drive non-fans to specific pages inside your business profile. This is going to add value and interest for users who will make their way to your Facebook page. Brands should embrace this tactic and give Facebook advertising a shot - you won’t be disappointed this time around.

People in the past have been reluctant to spend money on advertising within social networks. The real fact is, social network members are co-creators of content, and in turn, feel they have a sense of ownership within the site. Advertising needs to be more about participating in relevant conversation with consumers rather than simply pushing ads onto a social network user. Advertising should focus on being part of the conversation, not invading the social space.

Advertising needs to be about adding value to a user’s experience, as social networks are built around members adding value to each other’s lives through interaction. This is why fan sites and sponsored groups are truly one of the most successful strategies when marketing within the platforms. This act touches on the principles of interactivity, and adds value to a user’s experience via offers, previews, and the ability for user’s to help create content.

The true challenge though in creating a perfect marriage between social network advertising - marketing and that network’s user, is time. There is no quick-fix in social network marketing, sure there can be exceptions, but those are few and far between. Much like a friendship, social media marketing requires effort, time and a continual investment in the platform to build and foster relationships. Remember, your messaging needs to be authentic and humble, and built on two-way conversation, not a push (one-way) model - in the end, this will add value to the consumer’s decision.

For more information on social media marketing, please review our services, and contact us or myself if you have any questions.

According to a new report from Forrester Research, social media isn’t just for kids any longer. The new report notes that more than 60 percent of baby boomers are actually engaged in social media channels, such as blogs, videos, podcasts, and forums.

In 2007, the percentage of baby boomers consuming this media was at 46% for people ages 43 to 52, and 39% for people ages 53 to 63. By 2008, the number increased in a massive way, 67% and 62% respectively.

In addition, the number of baby boomers responding to content posted online increased as well. For the younger boomers, responding to content doubled from 15% in 2007 to 34% in 2008. According to Forrester, this is now at a percentage that’s high enough to target this group with social media applications and content.

When it comes to joining social networks, the activity has widely increased among baby boomers as well. Today, almost one in four of the younger boomers are actively engaged in social networks, up from 15% in 2007.

The one aspect of social media that is up, but not at a significant increase when compared to the other activities, is the aspect of actually creating content. Besides updating their online profiles and leaving blog comments, the baby boomers are still not heavily involved in writing blog articles or creating videos and posting them online. In 2008, 16% of younger boomers were involved in content creation (up from 12% in 2007) and 15% of older boomers (up from 8% in 2007). Both groups saw an increase, but it still remains the least popular activity online for baby boomers.

What Does this Mean?

According to Forrester’s suggestion - the best bet for getting baby boomers involved in your content is to create blogs or videos that relate to the life and/or work style of baby boomers. And creating these content channels without so many complex sign-up processes are most likely the smartest direction to take your ideas, as the numbers above show that baby boomer’s feedback is limited - so consider the sensitivity of your channel.

This research opens the door to start considering serious steps into creating social applications for this particular age group (ages 43 to 63). Although the group isn’t as active as the younger generations, their participation levels are now at a moderate level and increasing - very worth of a company to start to seriously consider marketing towards.

So when thinking about marketing to this age group, consider the social networks that many of the baby boomers now favor. Websites like Eons, BOOMj.com, TeeBeeDee, Classmates Online, and AARP’s new online community.

Fin.

“A picture is worth a 1000 words” is a well-known saying, and was coined to describe the idea that complex stories can be described with just a single still image. Images are crucial in today’s world, and more so in the presentation of ideas.

Images capture the essence of life, and without question, appeal to the emotions inside all of us. They make information more engaging and influential. An image can capture human emotions, uncensored reflections and a collection of beliefs that allows information to vocalize what message you are trying to convey.

Like videos, images can spread quickly and infect a population to the point where the message is no longer just an image with text, but more so an image with meaning. In turn, passing well beyond the ideals of human emotion and spreading the information virally into a person’s mind.

Visual representations, also known as infographics, are images that are created to attract attention and spread ideas. Similar to videos, images have the ability to be spread virally, and can capture an individual’s attention when they are presented cleanly and paired with text to present information.

The graphics are created to inform an audience, and construct a focused identity that supplements textual content. These infographics can stand alone on their own - acting as a presentation piece that explains a particular topic and acts as a citable reference.

Infographics have the ability to live on their own and can be spread virally to attract attention for almost any brand. When thinking about spreading information, consider an image weaved with information to create something ‘social’. Many B2B and B2C brands have trouble realizing how they can take advantage of the social space outside of the blogosphere and creating active social media profiles pages sometimes.

To take a look at some great examples of infographics here (courtesy of Princeton University)

Overdrive Interactive recently released an infographic in the form of a social media map that outlines the variances of the social web. The map is clean, concise, and acts as a clickable PDF - as it should because I helped make it…ha-ha. More importantly, it sits on a landing page designed with clickable chiclets that allows you to share the infographic directly on Twitter, Facebook, Digg and Delicious. This, in turn, gives the ability for a person to ‘share’ the graphic with their community of friends, making your simple graphic, more than just a pretty picture to review. It makes it ALIVE and more importantly - VIRAL!

Now that you’ve seen some examples - think how your brand might be able to incorporate an infographic. Think of it two parts. First, consider the content you want to incorporate. And then, secondly, in what display method will this content work? Could your information sit within a rich display like the first examples above, or live within a less involved design, such as the second example?

Either way, think about your branding possibilities with something like this…are you in need of an inforgraphic?

Fin.

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Inauguration & Facebook Connect.

As today marked the first day of what many people hope is a shift in direction for the United States, CNN also embraced the day with live video coverage tied into the Facebook Connect platform.

Inauguration Day, the day Sen. Barack Obama became the first African-American President of the United States.  The day the 44^th President of the United States expressed that although we are in a midst of crisis, and the challenges we face are real, they will be met. More importantly, President Obama expressed this thought through not only television and radio, but also through streaming online video on thousands of websites across the Internet. One of those websites who met this challenge and decided to integrate the most widely used social network with this online video component, was CNN.

On CNN.com, video was integrated with the Facebook Connect platform to create a streaming conversation piece that utilized the Facebook message status capabilities along with live streaming video. This combination turned into a very successful technique that allowed users to connect with their friends during the Inauguration, and chat directly with them through the status update & comment capabilities.

This is a great example of allowing social media to connect with important, live events in today’s society. This is the kind of connection that we need to enhance in today’s web 2.0 world. Tired we are of the naysayers who express that social media is for those who have too much time or use it too frivolously. This allowed people to interact on a personal level with each other while watching a highly publicized event. Going one step further, it allowed users from across the world to access the event and make their points through conversation.

With just this example, a simple CNN.com live webcast - we see the powerful message not only in the direct message itself, but through the community we interact with daily. Your friends, friends of friends, everyone involved in the Facebook community, were able to see each other’s comments and create interaction on the platform - using a large, public event and tying it to Facebook.

Quick numbers just in courtesy of the CNN.com broadcast, during the speech, there were over 1 million people who updated their status messages, more than 85,000 updates just a minute before President Obama began to speak to the crowd. Numbers alone…wow! To say that is impressive is an understatement. The crew at Facebook said that this was the largest number of user status updates ever, in such a short period of time.

Web 2.0 - Time for “Change”.

It was not only a powerful speech, but a powerful move in a web 2.0 world. We all know that social media has had a very strong impact on this past year’s election, and something we should recognize is the fact that social media is being embraced by the current administration. Barack Obama utilizes Facebook, Twitter, MySpace, YouTube, Flickr and many more social networks to help connect with the users on a personal level, and realizes how important these social community networks have become in relation to his message.

Not only will President Obama’s message be relayed through these channels, but it will also help build grass-roots support for his agenda.

In a major move just done this morning, the official WhiteHouse.gov website was switched over from the old interface to the brand new ‘Obama’ look about an hour before his Inauguration. The new website looks very familiar when compared to his campaign websites. The most important aspect to recognize here, beyond the design, is the interactive features he offers on the platform. Tremendous calls-to-action that create a significant gateway to features such as his blog, videos, slideshows and much more!

Conclusion.

In the end, we have to examine the priority when confronting not only politics, but social media as well - to stand alone or stand together? When I see the new administration and analyze how they have reached where they are now - they did this with efforts that can be contributed greatly to social media and its external reach.  And when we look at a president who can connect with us in these channels and not just speak to us, BUT WITH US - no matter what party affiliation you are - you have to respect that!

God Speed.

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When approaching the subject of social bookmarks, (aka website chicklets), think about your strategy. I know it might seem easy enough to just place a ’share this’ or ‘add this’ widget to your website, but you need to consider the ‘little’ things about these valuable marketing assets.

I am not going to dive into the definition of what these devices are (as you should be aware) - you have seen these on hundreds of thousands of websites. These social bookmarks, also referred to as website chicklets, offer the ability to share content easily through social content network websites, such as Facebook, Digg, Delicious, Google, Windows Live, Yahoo Buzz, Stumbleupon, Twitter, Fark, Magnolia and many others.

These sites might seem silly at first, but if you are a fellow blogger or social media enthusiasts; you know how valuable this social media strategy is for you. These websites allow access to an audience of hundreds of millions of people who converse inside these channels daily. I don’t know if I need to go into numbers, but why not…let’s do it.

During the time frame of December 2007 through December 2008, the following are the number of unique visitors to each respective social community network website: (Remember these are unique visitors to the website - NOT overall traffic for the year)

• Google Bookmarks: 140 million people
• Yahoo! Buzz: 134 million people
• Windows Live: 88 million people
• Facebook: 60 million people
• Digg: 33.5 million people
• Twitter: 4.4 million people
• Stumbleupon: 4.2 million people
• Delicious: 1.8 million people
• Fark: 451,000 people
• Mag.nolia.com: 90,000 people
  (**numbers courtesy of Quantcast)

I think you see my point - these networks are growing on an exponential level. To think of the daily traffic numbers these websites receive every single day - it could make you shiver. Google Bookmarks alone probably sees close to 100 million visitors a day, if not more. And the numbers given above are just unique visitors to the website. Do you know how many more hundreds of millions of people come back daily to take part in what these websites offer?

These social networking channels are key components in driving not only traffic, but linkage to your website. Placing your website into these networks allows you to drive thousands of unique visitors based upon submission of your content through the social bookmark channels.

Sites.

Blogs, News sites, content networks, article banks, products of any kind online, almost anything with original content tied to it is attached to a social bookmarking tool. Some of the best and worst examples come with news websites.

The New York Times are one of those examples of great placement and overall use of website chicklet attachment. Placing this option on EVERY story on the website, as the NYT does - allows them to gain great traction on linkage and enhance their overall presence on the social network community websites.

An example of a misguided attempt at using website chicklets would be on Boston.com. I look at their placement and say OK, that is fine - but their call-outs are poorly designed, as this example blends in too much with the story overall. It is best to create a completely separate call-out-box, such as the NY Post and Philly.com does in their examples. Otherwise, look at the New York Times (above) and see how they separate it off strategically to the right side of the story - not in line with the copy. This is wonderful placement!

You need to think, when a reader is about to take hold of a story, they look at the picture and title initially, and then start reading down, looking for their CONTENT first, not a social bookmark chicklet they can pass to their friends. They have not even read the first couple paragraphs of the story yet. You have to allow the reader to get comfortable with the material before having them pass the story along to their chosen social network or email it to a friend option. In the Boston.com example, you don’t see any particular call-outs; you only see a ’share this’ application that does little for a user who is unfamiliar with the chicklet. In the NYT example, you see separate icons (calls-to-action) for Linked In, Facebook, Digg, and then you see a button to press for more options - much more effective!  Do you see my point?

Conclusion.

Whether you are a website that offers products or content of ANY kind - consider using these social bookmarks to help grow your traffic. These websites offer the ability for people to easily ’share’ your content, as well as create a number of outbound links for your website. You might have a blog, or other types of content, a viral product, videos, pictures, etc…whatever it might be - you can attach these chicklets to your overall marketing strategy and allow users to push your content into these social community content websites.

Try it - and just see what happens!

Fin.

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Social Media Map.

Late last week, our team at Overdrive Interactive released the first version of the Social Media Map. This map is designed to help marketers and random people alike view the components of the social media landscape and determine how it can be best leveraged for their marketing or personal branding needs.

“We know how complex and overwhelming the social media landscape can be,” said Harry Gold, CEO of Overdrive Interactive. “We wanted to map it all out, so that marketing professionals can use it as a guide to what we believe are the most important social media tools out there. The power of social media is growing exponentially by the day, and now is the time to harness it.”

The map details the ‘key’ social media websites that Overdrive believes you should know about. As a key component in putting that list together - I can’t stress enough the importance of what we did with this social media map.

Our efforts to bring you the most up-to-date social media strategy for you company is key in our mission of social media branding. You have all heard me talk in the past about various websites that come and go, and the social media websites that seem to be flashes in the pan - but remember, they are all relevant in someway. They are helping us shape society on the Internet, and the way people, brands and identities communicate with each other.

Think about the various social engines that are present in the social community; micro-blogging, social bookmarking, groups, life-casting, travel, wikis, B2B social networks, blogs, and more! Many of these have become key points of interest in your daily Internet life, and many of you might still be wondering what certain websites do, and how you can utilize them. That is where this social media map comes into play - for you to see what type of ‘expressions’ on the web you might be curious about, and how you can get started involving yourself in them.

Soon, we will have an interactive version on the web - so stay tuned! Although for now, head to http://www.ovrdrv.com/social-media-map to download your copy today & take part in the revolution!

Fin.

I came across a viral branding website yesterday for a popular television show on HBO, Flight of the Conchords. The TV show is about two men that live in NYC doing sketch comedy and singing their comedic folk songs inside a once a week half-hour show that looks at the everyday happenings of the two main characters, Bret and Jemaine

The idea.

Take a concept of the brand and distinguish it as a ’sensation’. I know that might sound complicated - but it’s really so easy, and I don’t understand why other companies aren’t utilizing their ‘usable’ assets for something similar.

This is exactly what the Flight of the Conchords are doing with their new micro-site - “Lip Dub Video Fansterpiece.” The concept is to learn the lyrics of one of the songs the two main characters sing, and then you are supposed to videotape yourself lip-synching the song, and then upload it to the website - where you might be added to a final “Fansterpiece” that will air on HBO. This content is being advertised only on social channels, and is completely viral - meaning this is not having any media or TV dollars spent on the campaign.

The contest was launched in mid-November, and will last until the new season of the show starts in mid-January.

Simple. Simple. Simple.

I can’t get over how simple this is, but how effective it has become. They don’t give away any lavish prizes, you don’t win a trip to any special destination or big lump sum of money - just about 10 seconds of a small amount of fame.

At the same time, they do a great job of implementing bookmarks or sometimes referred to as chicklets. These are the type of calls-to-action that include the ability to post the “contest” to Facebook, Digg, Twitter, Delicious, and you can also email to a friend. These are all tactics in “spreading” the word-of-mouth further into the social networks.

The video service they are using is YouTube, making it ‘free’, as well as very viral! This allows HBO to spread their contest through the social channels with little to zero promotion on their part, which was their full intention.

Statistics.

Since the website launched in mid-November - the main website where they utilize the videos, the YouTube channel that was created for the contest - has seen nearly 8,000 views since the project launched on Nov. 13. I know those numbers are not monumental, but you have to think about the ‘trickle’ down effect from this contest alone.

On the microsite, you also are able to access the Flight of the Conchord’s Facebook and MySpace pages. Their current Facebook page has a more than 245,000 fans, and they have a little over 25,000 friends on MySpace. These channels were setup well before the contest started…but both channels have seen an increase in activity in fans/friends since the middle of last month.

So What?

Well, I tell you this information because it’s important to consider the outreach of a ‘viral’ campaign, such as this one, and what it can do for a brand. Chances are, many people are going to submit videos to try and appear on the channel, and many more people may just watch the videos other people create. Either way, their creating a ‘buzz’ about the show and the new season, interest of not only current fans, but new fans of the show are found through the ability of allowing others to easily spread the contest into the social content networks, such as Digg, Delicious, Twitter, and so on. They attach links to the show’s page on the HBO website, as well as create easy access to the show’s MySpace and Facebook pages.

Through a viral campaign like this, you should explore your brand further to see what kind of similar outreach you may be able to do. This is social media branding 101 friends - don’t take something as small and ‘funky’ as this to be something silly - when in all honesty, they spent next to nothing to engage new fans and current fans of the show - to stay tuned to the new season, maybe buy the DVD, purchase some apparel, or some other Flight of the Conchords related materials. It’s genius.

The point is - you need to think about social media branding if you have not already. Agreed, for some brands social media might not be the way to go - but as they say so often - “don’t knock it before you try it.”

Chances are, I think it will.

For more information, and if you have any questions on viral or social media branding - feel free to contact me @ nicholas.cifuentes@gmail.com

OK…my apologies. I have been extremely busy @ work, and have failed to follow my own advice about blogging. So, my apologies. But now, with ‘insanity’ almost behind me – it is time to start up again, and I promise the commitment is there – I hate not listening to the words I preach on a daily basis.

So let’s begin.

Mobile Media.

It seems so long ago – the first time you purchased a cell phone. Do you remember that day? Maybe you remember graduating from that phone to a bulky PDA or clunky smartphone…and then it came. The iPhone. One day out of the blue – a mobile phone you can use not only for phone calls, but for something with a greater branding strength. A mobile game.

The iPhone swung a door open in June 2007 for mobile devices. A survey by iSuppli’s Consumer Track said that U.S. cell-phone users report spending less than 3 percent of phone-use time on games. However, on the iPhone, that percentage shoots up dramatically – more than 9 percent on the first iPhone and 3 percent on the iPhone 3G.

And when piling numbers together – it is hard to not recognize two platforms – Nintendo and Sony. Each of these giants created two handheld devices that allow you to play games and access online features – the Nintendo DS and Sony’s PSP. According to the industry analysts and sales data – Apple is on track to sell an easy 40 million devices (iPhones & iTouch) or more a year that are capable of playing games. So Apple is on pace to sell about as many game-capable handhelds in a single year as Nintendo had done with the DS.

Wow.

With these numbers in place, it seems Apple is poised to take the reigns when it comes to handheld gaming. Apple has said it’s had more than 200 million downloads from its App Store since the store debuted in July 2008. Of 8,000 applications on the App Store, more than 1,500 are games – just two months ago there were only 900 games. In addition, games hold the #1 spots as the most popular iPhone applications downloaded in the App Store.

In October, the Mobile Metrics Report by AdMob, said the iPhone has become the number one handset worldwide by count of ads requested. This is huge – overtaking giants such as Motorola and Nokia – who have held that placement for a number of years.

The Future.

The iPhone is no secret anymore – many, if not nearly everyone has heard of it at some point – the question for brands is – how do I monetize this? Brands alike need to be creative at their approach – whether they might be a ‘sticky’ brand who already has a name in the market, or maybe you’re a new brand thinking the mobile market is going to increase your exposure – you have to play it safe and think about it carefully.

iPhone applications and games are a fun way to create and place yourself into the market – but they can be expensive to develop. Another reason you have to consider this strategy would be to think ‘what potential does my application or game have in the market?” Just because it is there does not mean you should or have to do it. Don’t feel pressured by others pushing you away from that realistic outlook.

On the other side, don’t feel that it wouldn’t be worth it if you can develop it at a low to medium price range – the viral exposure and hundreds of millions of people your game or application might be downloaded by, and the pure exposure factor into the market – it is foolish to not at least try the market out. Your ROI may not be completely lost if you charged for the application/game - where you would take home 70 percent of any profits made through selling the application. But, chances are, your application/game will capture a much larger amount of downloads if you push it into the market as a ‘free’ download.

Fin.

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Twitter.

What if there was a business tool that existed, which could allow companies to listen in on discussions about how people are using their products, analyze what people are saying about them, and could allow that company to respond to that “person” directly.

It’s a tool that effectively hones in on embracing the early product adopters and influencers who are then able to share with their friends, followers and other individuals related to these “key” components.

It’s is Twitter. But more importantly, it’s a Twitter built around building discussion, interest and awareness of your products and overall branding strategy.

Twitter is a micro-blogging platform that allows a user to create short posts, or better known as “tweets” - which others then can follow, reply and respond to as they see fit.

But, you have to realize, this is much more than just telling someone what you had for dinner a last night or that you just finished your laundry. This is a tool that creates a bridge of genuine interaction with people who choose to use your products. If a company properly integrates this process - you can utilize Twitter to capture “conversation” between your company, customers, clients and colleagues.

Proper Conversation.

But you have to remember, Twitter is a conversation tool, and you have to treat it as such. People will STOP following and paying attention to you quickly if you blast them with blatant “marketing.” They don’t want to see your latest press release. Trust me…I and many other have quickly “de-followed” brands which do so. This kind of “tweeting” could leave your brand in a worse position then when it started, and leave your reputation tainted.

Get The Most Out of Twitter.

Who are you trying to reach with Twitter? Is it the key influencers in your field, or might it be the possible users who wish to engage in using your products? Choose one and stick with it.

To do this, it might be best to create an online persona for both - so think one twitter account to get the “news” out, another to harness customer complaints, and maybe a third to take part in the conversation. Just please don’t use one account for all three purposes - this will hurt you severely in the end.

Followers.

To use Twitter in the most effective way - you have to “listen” to the conversations and what others are talking about. As a brand, you do not want to go just follow 2,000 random people and hope that is going to work - think quality, not quantity.

To achieve this goal - utilize the many twitter search tools that exists in the social space. One very useful Twitter search tool is search.twitter.com to find people who are tweeting about you, your brand, competitors, and products you offer. Follow these individuals who you have identified as key constituents for your brand, and then begin to engage them back in conversation.

By following customers, clients, colleagues and leaders in your industry or field, this shows them that you want to “hear” what they have to say. These people will almost always “follow” you back.

Don’t Be Boring. Please.

Always remember to offer something of value to the conversation. It could be advice about your products, news about the company, quality information about what you do, or maybe the occasional joke - Twitter users want to be informed, entertained and kept interested at all times. Don’t constantly push self promotion with no value and consistent ad-rhetoric - this will quickly hurt your Twitter reputation.

Show interests in your users…share with them in their experiences, and ask them questions, engage them! This will quickly show them that you are interested in what they are doing, and will allow them to respond, follow, and possibly use your product.

Beyond Twitter.

Twitter has so much potential for harnessing conversation and interaction. Don’t allow the conversation to stop there. Tie Twitter to your blog and blog posts, link it to your Flickr account, Facebook & MySpace pages, and YouTube Channels…there is so much you can do with this platform and pushing it beyond the Twitter bubble will allow you to further expand your presence in the social media channels.

Utilize Those Twitter Tools.

Twitter can be a bit confusing to the newbie…but there are so many available Twitter tools to take advantage of that allow you to easily perform keyword searches, send direct messages, shorten URL’s and mark tweets as read or unread.

The Twitter website offers the advanced search tool, which allows you to enter keywords and seek out tweets. You can even subscribe to search as an RSS feed.

TweetDeck is a desktop client that allows you to run multiple searches that update in real time. It allows you to see your replies and direct messages in separate columns in the same interface. Twhirl is another client that acts in the same way, but a smaller interface.

Another tool I like to personally use is FriendFeed, a social media website that allows you to consolidate more than 45 different social media and social networking websites, including Digg, Twitter, YouTube, Facebook, LinkedIn, Delicious, Flickr, Stumbleupon, MySpace, and more.

And then in the mobile space, you have three fantastic Twitter applications for the iPhone, Blackberry and Treo. Twitterific for the iPhone, and TwitterBerry & TinyTwitter for the BlackBerry and MoTwit on the Treo are great applications to utilize - who knows when the next great thought might come to you? It could be when your standing in line for a cup of coffee or in a business meeting that just doesn’t end, or maybe your waiting on the runway for the plane to take off, either way - it’s more than just a fad.

It’s Twitter.

Fin.

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