Nicholas Cifuentes

Social Media Map.

Late last week, our team at Overdrive Interactive released the first version of the Social Media Map. This map is designed to help marketers and random people alike view the components of the social media landscape and determine how it can be best leveraged for their marketing or personal branding needs.

“We know how complex and overwhelming the social media landscape can be,” said Harry Gold, CEO of Overdrive Interactive. “We wanted to map it all out, so that marketing professionals can use it as a guide to what we believe are the most important social media tools out there. The power of social media is growing exponentially by the day, and now is the time to harness it.”

The map details the ‘key’ social media websites that Overdrive believes you should know about. As a key component in putting that list together - I can’t stress enough the importance of what we did with this social media map.

Our efforts to bring you the most up-to-date social media strategy for you company is key in our mission of social media branding. You have all heard me talk in the past about various websites that come and go, and the social media websites that seem to be flashes in the pan - but remember, they are all relevant in someway. They are helping us shape society on the Internet, and the way people, brands and identities communicate with each other.

Think about the various social engines that are present in the social community; micro-blogging, social bookmarking, groups, life-casting, travel, wikis, B2B social networks, blogs, and more! Many of these have become key points of interest in your daily Internet life, and many of you might still be wondering what certain websites do, and how you can utilize them. That is where this social media map comes into play - for you to see what type of ‘expressions’ on the web you might be curious about, and how you can get started involving yourself in them.

Soon, we will have an interactive version on the web - so stay tuned! Although for now, head to http://www.ovrdrv.com/social-media-map to download your copy today & take part in the revolution!

Fin.

I came across a viral branding website yesterday for a popular television show on HBO, Flight of the Conchords. The TV show is about two men that live in NYC doing sketch comedy and singing their comedic folk songs inside a once a week half-hour show that looks at the everyday happenings of the two main characters, Bret and Jemaine

The idea.

Take a concept of the brand and distinguish it as a ’sensation’. I know that might sound complicated - but it’s really so easy, and I don’t understand why other companies aren’t utilizing their ‘usable’ assets for something similar.

This is exactly what the Flight of the Conchords are doing with their new micro-site - “Lip Dub Video Fansterpiece.” The concept is to learn the lyrics of one of the songs the two main characters sing, and then you are supposed to videotape yourself lip-synching the song, and then upload it to the website - where you might be added to a final “Fansterpiece” that will air on HBO. This content is being advertised only on social channels, and is completely viral - meaning this is not having any media or TV dollars spent on the campaign.

The contest was launched in mid-November, and will last until the new season of the show starts in mid-January.

Simple. Simple. Simple.

I can’t get over how simple this is, but how effective it has become. They don’t give away any lavish prizes, you don’t win a trip to any special destination or big lump sum of money - just about 10 seconds of a small amount of fame.

At the same time, they do a great job of implementing bookmarks or sometimes referred to as chicklets. These are the type of calls-to-action that include the ability to post the “contest” to Facebook, Digg, Twitter, Delicious, and you can also email to a friend. These are all tactics in “spreading” the word-of-mouth further into the social networks.

The video service they are using is YouTube, making it ‘free’, as well as very viral! This allows HBO to spread their contest through the social channels with little to zero promotion on their part, which was their full intention.

Statistics.

Since the website launched in mid-November - the main website where they utilize the videos, the YouTube channel that was created for the contest - has seen nearly 8,000 views since the project launched on Nov. 13. I know those numbers are not monumental, but you have to think about the ‘trickle’ down effect from this contest alone.

On the microsite, you also are able to access the Flight of the Conchord’s Facebook and MySpace pages. Their current Facebook page has a more than 245,000 fans, and they have a little over 25,000 friends on MySpace. These channels were setup well before the contest started…but both channels have seen an increase in activity in fans/friends since the middle of last month.

So What?

Well, I tell you this information because it’s important to consider the outreach of a ‘viral’ campaign, such as this one, and what it can do for a brand. Chances are, many people are going to submit videos to try and appear on the channel, and many more people may just watch the videos other people create. Either way, their creating a ‘buzz’ about the show and the new season, interest of not only current fans, but new fans of the show are found through the ability of allowing others to easily spread the contest into the social content networks, such as Digg, Delicious, Twitter, and so on. They attach links to the show’s page on the HBO website, as well as create easy access to the show’s MySpace and Facebook pages.

Through a viral campaign like this, you should explore your brand further to see what kind of similar outreach you may be able to do. This is social media branding 101 friends - don’t take something as small and ‘funky’ as this to be something silly - when in all honesty, they spent next to nothing to engage new fans and current fans of the show - to stay tuned to the new season, maybe buy the DVD, purchase some apparel, or some other Flight of the Conchords related materials. It’s genius.

The point is - you need to think about social media branding if you have not already. Agreed, for some brands social media might not be the way to go - but as they say so often - “don’t knock it before you try it.”

Chances are, I think it will.

For more information, and if you have any questions on viral or social media branding - feel free to contact me @ nicholas.cifuentes@gmail.com

Twitter.

What if there was a business tool that existed, which could allow companies to listen in on discussions about how people are using their products, analyze what people are saying about them, and could allow that company to respond to that “person” directly.

It’s a tool that effectively hones in on embracing the early product adopters and influencers who are then able to share with their friends, followers and other individuals related to these “key” components.

It’s is Twitter. But more importantly, it’s a Twitter built around building discussion, interest and awareness of your products and overall branding strategy.

Twitter is a micro-blogging platform that allows a user to create short posts, or better known as “tweets” - which others then can follow, reply and respond to as they see fit.

But, you have to realize, this is much more than just telling someone what you had for dinner a last night or that you just finished your laundry. This is a tool that creates a bridge of genuine interaction with people who choose to use your products. If a company properly integrates this process - you can utilize Twitter to capture “conversation” between your company, customers, clients and colleagues.

Proper Conversation.

But you have to remember, Twitter is a conversation tool, and you have to treat it as such. People will STOP following and paying attention to you quickly if you blast them with blatant “marketing.” They don’t want to see your latest press release. Trust me…I and many other have quickly “de-followed” brands which do so. This kind of “tweeting” could leave your brand in a worse position then when it started, and leave your reputation tainted.

Get The Most Out of Twitter.

Who are you trying to reach with Twitter? Is it the key influencers in your field, or might it be the possible users who wish to engage in using your products? Choose one and stick with it.

To do this, it might be best to create an online persona for both - so think one twitter account to get the “news” out, another to harness customer complaints, and maybe a third to take part in the conversation. Just please don’t use one account for all three purposes - this will hurt you severely in the end.

Followers.

To use Twitter in the most effective way - you have to “listen” to the conversations and what others are talking about. As a brand, you do not want to go just follow 2,000 random people and hope that is going to work - think quality, not quantity.

To achieve this goal - utilize the many twitter search tools that exists in the social space. One very useful Twitter search tool is search.twitter.com to find people who are tweeting about you, your brand, competitors, and products you offer. Follow these individuals who you have identified as key constituents for your brand, and then begin to engage them back in conversation.

By following customers, clients, colleagues and leaders in your industry or field, this shows them that you want to “hear” what they have to say. These people will almost always “follow” you back.

Don’t Be Boring. Please.

Always remember to offer something of value to the conversation. It could be advice about your products, news about the company, quality information about what you do, or maybe the occasional joke - Twitter users want to be informed, entertained and kept interested at all times. Don’t constantly push self promotion with no value and consistent ad-rhetoric - this will quickly hurt your Twitter reputation.

Show interests in your users…share with them in their experiences, and ask them questions, engage them! This will quickly show them that you are interested in what they are doing, and will allow them to respond, follow, and possibly use your product.

Beyond Twitter.

Twitter has so much potential for harnessing conversation and interaction. Don’t allow the conversation to stop there. Tie Twitter to your blog and blog posts, link it to your Flickr account, Facebook & MySpace pages, and YouTube Channels…there is so much you can do with this platform and pushing it beyond the Twitter bubble will allow you to further expand your presence in the social media channels.

Utilize Those Twitter Tools.

Twitter can be a bit confusing to the newbie…but there are so many available Twitter tools to take advantage of that allow you to easily perform keyword searches, send direct messages, shorten URL’s and mark tweets as read or unread.

The Twitter website offers the advanced search tool, which allows you to enter keywords and seek out tweets. You can even subscribe to search as an RSS feed.

TweetDeck is a desktop client that allows you to run multiple searches that update in real time. It allows you to see your replies and direct messages in separate columns in the same interface. Twhirl is another client that acts in the same way, but a smaller interface.

Another tool I like to personally use is FriendFeed, a social media website that allows you to consolidate more than 45 different social media and social networking websites, including Digg, Twitter, YouTube, Facebook, LinkedIn, Delicious, Flickr, Stumbleupon, MySpace, and more.

And then in the mobile space, you have three fantastic Twitter applications for the iPhone, Blackberry and Treo. Twitterific for the iPhone, and TwitterBerry & TinyTwitter for the BlackBerry and MoTwit on the Treo are great applications to utilize - who knows when the next great thought might come to you? It could be when your standing in line for a cup of coffee or in a business meeting that just doesn’t end, or maybe your waiting on the runway for the plane to take off, either way - it’s more than just a fad.

It’s Twitter.

Fin.

PR: wait… I: wait… L: wait… LD: wait… I: wait… wait… C: wait… SD: wait…

Yammer.

So what is all this Yammer-ing about? After coming across a NY Times article posted Monday that spoke about one of my favorite websites Twitter, and another similar modeled website called Yammer, the question came up - microblogging for business? Yes, I know many people have asked this before, but when combining that question & the topic of non-existent ‘dollar-generating business models’ - what is the outlook?

I cam across Yammer last month when I noticed they won the TechCrunch50, and after reading about them in depth more yesterday - a very interesting point arose - the Twitter for the business world - could it really work?

Yammer, a service that mimics Twitter, but charges from the outset…(applaud). Sort of, Yammer is aimed at the corporate customers, and already has 60,000 users. And they aim to answer the key question, “What are you working on?” Their goal is to make offices more productive through updates on company events and work-related questions that will not clog e-mail boxes with mass mailings.

And how is that money made you ask? Well, TechCrunch, a Web 2.0 technology blog, that gave them the TechCrunch50 prize for start-ups, said they were “Twitter with a business model.” This is no knock @ Twitter though - they have been around since 2006, and have more than 3 million users, but have been criticized by some for their lack of a proper “business model”, as said by several VC’s. More on that shortly….

However, Yammer’s business model is interesting, because it spreads virally in a sense. Anyone with a company email address can sign up and start using Yammer for free. But when a company “officially” joins Yammer, giving an administrator more control over security and how employees use the service - it pays $1 a month for each user. And unlike Twitter, that will limit you to a 140 characters in a message, Yammer let’s you type as much as you need to. In Yammer’s first six weeks, it had 10,000 companies with more than 60,000 users sign up, although only 200 companies with 4,000 users are paying so far.

Now that is certainly not a massive amount of income, but Yammer is similar to what Twitter has been - a decision to grow first and monetize second.

Twitter has raised a reportedly $20 million from venture capitalist, and are similar in belief to the ‘grow first, monetize second’ - but has the economic downturn changed that mindset?

Last week, Twitter pushed aside engineer and creator of Twitter, Jack Dorsey, and gave the job to Evan Williams, Twitter’s chairman and more experienced executive. This leads to that overall question…how does Twitter generate revenue?

Early next year, Twitter has plans to introduce many ways to introduce revenue streams into the current business model. I believe one idea is to charge companies that want to use Twitter as an official channel to talk with their customers and monitor what they are saying.

It seems that many companies grew on the idea of first growing the product and then monetizing thereafter - Google began as a search engine with no revenue before turning a lucrative advertising model that turned it into an internet god. But any company needs to know, chances they will have ‘Google-like’ success - doubtful.

Let’s go back to Yammer though for a minute - obviously chances everyone @ your workplace is on a computer?  Very good. Now, let’s promote in-house conversation how? - emails do get very cluttered and does everyone read them? No.

I admit, I have never read everything that came from the ‘higher-ups’ from places I once worked for, that includes stuff from HR or other departments that just get overcooked in your inbox - you don’t have time, and many the patience to read it all.  So here comes Yammer - ‘a corporate Twitter’ that includes a bevy of security features, include limiting I.P. addresses, requiring passwords, cutting off ex-employees and removing certain messages. Once that company administrator takes over, Yammer charges a $1 per user per month.

Yammer has already recruited companies like Cisco Systems, Xerox and Hewlett-Packard, motion picture companies, and a large casino company.

We have to look @ the obvious for a second though - Yammer is a new way to do a lot of stuff people already do in the workplace. Social enterprise software like SharePoint, Jive Software offer many of these features, as does Twitter and Facebook to communicate with co-workers. But with Yammer, will this more concentrated method of communication change the way businesses communicate?

I suppose all we can do is wait on this one.

As Democratic Sen. Joe Biden and Republican Gov. Sarah Palin prepare to square off tonight in the first Vice Presidential debate, I need to step back to a moment last week and talk about something Twitter launched for the election – that has the social media world stirring in its belly.

For the presidential debate last week, Twitter launched a niche application site called Twitter E08 that focused directly on the presidential election campaign in the United States. The website worked by simply filtering twitter messages (tweets) from all users by certain keywords and aggregating these messages into one page.

In addition, a user can go directly to the section on the website and send a message directly, and it is seen in the twitter timeline immediately. I love the idea of this, as does the community – if you head to the election page – you see it is constantly updating – the interaction is priceless, or useless…depending who you ask.

By promoting the election – Twitter has finally begun to think about ‘micro’ sites within Twitter that will not only aggregate conversations, but build out ‘channels’ per-say of different topics, sports, fashion, marketing, schools, and dare I say ‘business’?

Let’s walk into one of those channels, oh, look, a big transition ad for the NFL.  Oh look, now were in the football channel – with 543 other people talking about football. You see my point. I am not against this at all.  I am actually 100% for it.  I am sure Twitter is tired of hearing criticism surrounding their business model and how they generate money.  I think this election is the starting point for something ‘big’ twitter is considering doing.  Twitter is run by a group of 20 people, that’s it!  I am sure their partner channels and VC funds are well stocked, but naturally you think ‘bigger’ and growth.

I know we would hear endless people complain about a new layout, if the site were to take on niche groups and starts with ads galore; but I think only the current twitter use would complain. Look at the people who now wish to ban the new Facebook layout – because they are too lazy to see their precious applications are on the bottom toolbar – in static mode. Facebook was tired of seeing user pages that would just go down for miles with comments, applications, etc…this opened the door to keep everything within the “user’s level” – instead of having to scroll down 30 seconds to see what someone said about somebody else (you know you care about that!)

Either way, this election and what Twitter is ‘experimenting’ with is just the beginning of a new style Twitter will be undergoing. You know it. I know it.  We all know it.

Go Twitter!

Your blog is like a baby, you nurture it, feed it daily, take care of it when it is sick and watch it go to sleep every single night…yes, my friend – blogs are addicting.  It is 2008, time to build readership, and begin to grow your brand’s awareness through the social media channels.  As popularity has grown in blogs, and blogging, there are some key steps you can take to market your blog and grow effective strategies to increase readership.

Here are some key strategies for growing your blog in 2008:

Bring your Blog Home: One tactic to consider when trying to harbor more traffic, that will almost always work, is to localize your blog.  Targeting a specific market and reaching out to them, using their language, all is a great way to reach more outlets.  Localization allows you to cover topics that competitors probably won’t take the time to cover…something that should be considered when considering new material to write about.

Have Others Write It: User generated content is a great way to expand your blog’s reach.  You can ask the public to submit articles that you feel might benefit your blog’s purpose and publish them accordingly.  This can be gained by seeking out online writers, using article PR services to get content, and affiliating with other blogs in your field.

Start A Forum: A forum is great way to let your users interact with each other.  You want reasons for your audience to come back to your blog, socialize, and interact with each other online.  A forum is a great tool that will encourage this.  By creating this outlet, you create a magnet for your users, which encourage them to return to your brand daily.

Start a Newsletter: Newsletters are an excellent way to reach an audience with information that differs from your blog.  Depending on your product, newsletters are almost necessary to keep your customers returning.  Newsletters are an excellent way to send out narrow messages, or more concentrated, to your audience.  Create a weekly, bi-weekly, or even monthly newsletter to connect to your followers.  One of the great advantages a newsletter has is being able to monetize it in several ways (advertising, premium content), as well work them into effective methods for capturing leads.

Social Media Anyone: Social Media Optimization starts with social bookmarking.  Creating an outlet for other readers to take your content and submit it, talk about it, or even blog about it in the social media channels will ultimately grow your traffic.  Allowing applications like Twitter, Facebook, Digg and countless other social news websites, can help disseminate your information to a target user.  Open up accounts in these channels and begin the process yourself, befriend the influencers in each channel and begin to watch your content wind its way through the Internet, and leads grow on your blog or website.

New Writers: New writers can be a great way to bring a new ‘voice’ to your blog.  Otherwise, a change of pace.  Just remember, when you pay someone per an article, make sure they are the best at what you need.  Don’t bring in writers who are unsure and could question your blog’s voice, keep it lively, bring in TALENT, and then you can pay more attention to marketing the blog instead.

Premium Content: This is a great way to further monetize a blog.  Premium content refers to exclusive content that is not made public to everyone and anyone who may fall upon your website.  Create member only pages inside your blog that you can tie to subscriptions and promote alongside your free content.  One suggestion I do have, when you do this, please make sure the content is original and most likely can’t be found anywhere else – it is what makes it PREMIUM!

Other Blogs Like You Too: Working with people in your industry can bring surprising results.  Collaborating with other bloggers in your practice would be done to initiate some sort of social network possibly, large writing projects, online applications, awards, and contests.  This helps build your brand and drive specific traffic to your website.

Videos & Podcasts: Consider video blogging, as a new tactic to your approach.  Your content can reach an entire new audience through some major social video websites like YouTube, Metacafe, Dailymotion, and other high traffic video websites.  Podcasting works the same way, obviously your hearing instead of visually applying yourself.  Viral video marketing also falls into this category, and should not go overlooked.  You will be surprised how much traffic and new conversions you see using this technique.

Overall, in 2008, be creative!  High quality editorial content will keep audiences interested, however, building a supportive audience and broadening your distribution channels will only help the original cause.  Expanding your blog through some of these channels will increase your user participation, create new delivery channels, grow your reputation and influence the audience around you.

Get Blogging!!